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7/12/2010 : Question and answer of the week
Internal audit "observations"
Our internal audit system works pretty well. One problem we're having is, when there are nonconformances, sometimes our auditors write "observations" rather than corrective actions. They say it's all the same thing and who cares. I say there's a big difference. What do you say?
I say you are correct. If an auditor finds a deficiency, such as a procedure violation, a noncompliance to the ISO standard, or a problem that adversely affects (9001) customer satisfaction, (14001) environmental protection, or (18001) health and safety, he/she must write a corrective action so that the problem is diagnosed and fixed. Observations, on the other hand, are for opportunities for improvement or suspected deficiencies (those for which the auditor can't find sufficient evidence).
7/12/10: Feature of the week
NEW! ISO 9001 (2008) auditor training class - $1500
Time is running short to upgrade your internal auditor team to the latest ISO 9001 standard. Our half day course educates auditors on the changes and nuances reflected in ISO 9001 (2008). Cost is reasonable, too: $1500 for up to 10 students (travel additional). Call Rob Kantner today: 989-289-6005.
