help is here.
On-site ISO consulting: how it works
Most clients engage us to help them implement their ISO 9000 / ISO 9001, ISO 14000 / ISO 14001, TS 16949, or OHSAS 18000 / OHSAS 18001 system because they lack internal resources such as expertise and time. That's understandable. Setting up ISO is not what they do. It's what we do.
The traditional consulting process is carried out on-site. We visit your location for 2-4 days per month, working with members of your team to design and set up your ISO / OHSAS system and prepare it for successful certification audit.
While with you, we understand that you have "regular" work to do. So we take pains to be flexible – to work around your busy schedule – and to be as unobtrusive as possible. The typical consulting visit is a mix of activities, depending on the phase of the project:
- Document work
- Meetings and consultations
- Facility tours
- Training sessions
After each monthly visit, we send you a written status report that summarizes
- Overall project status
- Work completed during the visit
- Advice / guidance on key system issues
- Open issues and tasks
- Schedule of upcoming visits
While on an on-site consulting arrangement with us, you are always free, between visits, to call or email us with questions. You'll get a detailed answer promptly, sometimes within the hour, almost always within one business day. There are never additional charges for these services. Nor do we charge clients for off-site preparation time.
"The Names have been Changed"
a blog by Rob Kantner
If so, you're not alone. Getting an ISO system in place is tough and time consuming. It requires focus and persistence. It can be frustrating, especially for firms that are already stretched to the limit.
And it's doubly frustrating when the ISO effort lapses because the consultant in charge did not, after all, have the experience and skills to help you finish the job.
In our 20 years in this field, we've picked up quite a few new clients who were in just this kind of situation: Started the process, moved along for a while, and then ground to a halt.
Usually the problem is one of three things.
- The consultant knew the "documentation" part but lacked the skill to help the firm get the system up and running. Documentation isn't the hard part. Far from it.
- The ISO system itself is too big, unwieldy, and bureaucratic. This again is usually a sign of inexperience.
- Top management is unable to overcome active or passive resistance from the work force (especially middle management).
With our expert and experienced guidance, you can get the job done. Put your ISO system in place, get registered, demonstrate to customers your commitment to excellence, and get the benefits of continual process improvement.
We've done it with others, and we can do it with you. Call us today at 989.289.6005.
December 11, 2015