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On-site ISO consulting: how it works
Most clients engage us to help them implement their ISO 9000 / ISO 9001, ISO 14000 / ISO 14001, TS 16949, or OHSAS 18000 / OHSAS 18001 system because they lack internal resources such as expertise and time. That's understandable. Setting up ISO is not what they do. It's what we do.
The traditional consulting process is carried out on-site. We visit your location for 2-4 days per month, working with members of your team to design and set up your ISO / OHSAS system and prepare it for successful certification audit.
While with you, we understand that you have "regular" work to do. So we take pains to be flexible – to work around your busy schedule – and to be as unobtrusive as possible. The typical consulting visit is a mix of activities, depending on the phase of the project:
- Document work
- Meetings and consultations
- Facility tours
- Training sessions
After each monthly visit, we send you a written status report that summarizes
- Overall project status
- Work completed during the visit
- Advice / guidance on key system issues
- Open issues and tasks
- Schedule of upcoming visits
While on an on-site consulting arrangement with us, you are always free, between visits, to call or email us with questions. You'll get a detailed answer promptly, sometimes within the hour, almost always within one business day. There are never additional charges for these services. Nor do we charge clients for off-site preparation time.
"The Names have been Changed"
a blog by Rob Kantner
Upstream: where quality management does the most good
I've been asked why ISO 9001 has a couple of fairly tough requirements involving control of sales contracts, orders, and the like.
(I refer to clauses 7.2.2 and 7.2.3, in case you were wondering.)
"If we're making a quality product or delivering a quality service," I'm asked, "what does that have to do with how I sell and take orders?"
Well, everything. If the sales contract / order is flawed, because a) the terms and specs aren't clear and agreed to, or b) you don't have the capability to produce and deliver what you've promised, it doesn't matter how good your "quality" is in the production or service delivery process. You've already set yourself up for a dissatisfied customer and extra work (and expense) at the back end.
I call this "upstream quality" and quality systems based on ISO 9001 have it all over the place.
It's a reflection of "risk based thinking," which is greatly emphasized in the upcoming ISO 9001:2015 standard.
Firms that apply intelligent risk based thinking and upstream quality management prevent errors rather than spending money to detect and correct them. This is such an ancient principal, I am frankly surprised to see how little it's practiced on a day to day basis.
May 27, 2015