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We help organizations of all kinds meet your quality, environmental, and safety management system challenges with expert guidance, effective education, and field-tested products. Whether you're certified or not -- interested in ISO 9001 or ISO 14001, ISO/TS 16949, or OHSAS 18001 --
help is here.

Distance consulting: a lower cost alternative to on-site consulting

With distance consulting as the name suggests your Kantner & Company consultant guides you through the ISO / OHSAS implementation process without making regular visits to your site.

This saves you a great deal of money. Our flat monthly fees are typically 50% or less of the on-site rate, and after the initial visit there are no travel costs.

Generally, a distance consulting agreement starts with an initial visit to prepare the work plan for your approval. From that point on, we guide you through the steps, interacting with you via email and phone. Most of the hands-on implementation work (i.e. document preparation, etc.) is done by client personnel. In most cases we provide templates to kick-start the process.

We charge a flat monthly fee for this service. This covers all required email / phone advice and guidance on a distance basis.

If you are a particularly self-sufficient client with on-site resources, our distance consulting program is perfect for you!

For an estimate, contact us now.

Rob Kantner

"The Names have been Changed"

a blog by Rob Kantner

How to do well in an ISO audit: Part 3
Have an impeccable Internal Audit process.

Nothing, but nothing, ensures a smooth external audit (and, by the way, a healthy and effective ISO system) than a strong, disciplined, internal audit process.

In fact, from my earliest days in this business, I realized that, it it weren't for internal audit, no one would ever complete ISO implementation or get certified.

How can you ensure an impeccable internal audit process?

  • Ensure that your auditors have had good solid training and understand the importance of supporting all audit findings with documented, objective evidence.
  • Document your audit schedule, setting minimum required frequencies for each type of audit (core processes and support processes).
  • Be sure that all scheduled audits have been completed. (Corrective actions and other follow-through can be, within reason, unfinished / in process, but the audits themselves must be done.)
  • See to it that the auditors audit down to the process level, not just the requirements of the ISO standard (though you should tie results back to the ISO standard as well).
  • If this is your first (registration) audit, before your Stage 1 audit the entire system once, and problem areas an additional time (after corrective action on the first round).
  • Don't forget to report on the internal audit process at management review. There is no need to review individual audits in detail, but you should report on audits completed, significant findings (both positive and negative), trends, and opportunities for improvement.

Having a strong internal audit process provides assurance to the registration assessors that the system is well monitored. With that assurance, they may not see the need to drill down quite so much.

This is not, however, a guarantee. A calibration-fanatical ISO assessor will always go nuts on you!

August 25, 2015

Earlier blog entries